Priority partners
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Sabio
Systems integratorJack's tier: MediumPartner record in Salesforce
Where this partner stands
Seen at the forum events
JFJim FlemingWFO/WEM Solution ConsultantLast forum list3 of 4 eventsOpted out of the delegate list
MHMel HindmarchHead of Field MarketingLast forum list3 of 4 events
CCCharlie CarrCommercial ManagerLast forum list1 of 4 events
HRHarry ReadBusiness Development RepresentativeLast forum list1 of 4 events
Came once: Ayesha Ashraf, Kieran McNulty, Mark Ward (Consumer Markets Specialist), Steve McInally (Head of Solution Management), Tom Ward (Account Manager).
Leadership, by role
Sales leadership
Solutions consulting
Partnerships
Suggested: no outreach to Sabio until Nigel has seen who is attending.
CarriesAvayaGenesysVerintAmazon ConnectTwilio FlexGoogle CloudSalesforceCognigy
Everyone at Sabio, 48 people
Seen at the forum events
Jim Fleming WFO/WEM Solution ConsultantMel Hindmarch Head of Field MarketingScott Doherty Solutions Consultant - WFMCharlie Carr Commercial ManagerHarry Read Business Development RepresentativeStephen Gallacher WFM ConsultantAyesha Ashraf Kieran McNulty Mark Ward Consumer Markets SpecialistSteve McInally Head of Solution ManagementTom Ward Account ManagerExecutive leadership
Andy Roberts Group CEODaniel Seaborne Managing Director - UK & South AfricaDarren Hayward Chief Financial OfficerRob Scutchings Group CTOSimon Batterbee Chief Operating OfficerStuart Dorman Chief AI OfficerSales and partnerships
Ioan MacRae Chief Revenue Officer (CRO)Alan Milburn Commercial DirectorAbi Sweetzer Client DirectorJames Dodson, MBA, CMgr MCMI Client DirectorMark Betts Chief Revenue Officer (CRO) InternationalChris Dumpleton Commercial DirectorDavid Kime Client DirectorMark Denning Client DirectorMark Starkey Chief Commercial Officer (CCO) - Agentic AI SolutionsJon Brooks Commercial DirectorGordon Fraser Commercial Director, New BusinessNicole Regensburg Global Partner Account ManagerSolutions consulting
Daniel Harding Head of Pre-SalesDan Weatherly-Emberson Pre Sales Market Lead / Team LeadAndrew Breen Solution ArchitectMark Stevenson Solutions ConsultantDerek Forrest Solutions Director, InternationalLee Ruff Solutions Consultant LeadDavid Regis Solutions ConsultantDon Halliday Head of International PreSalesAlistair Taylor Presales Solutions ArchitectPaul Hayden Integration Services Presales SpecialistContact centre and workforce practice
Christopher Nickson Practice Director - AIDavie Erskine WFO Implementation ManagerRoss Mitchell Principle CX & Cloud Specialist / Amazon Connect Practice LeadDonald Macdonald Workforce Engagement Management SpecialistRobin Wylie WFO Technical SpecialistJames Stevenson Group Head of Professional ServicesJohn Hutchison Support Operations Manager (WFO)Derek Botfield WFO Implementation ConsultantJames Anderson WFO Technical SpecialistSV
SVL Business Solutions
ResellerJack's tier: Low
Where this partner stands
Seen at the forum events
SJSteven JamesSolutions ConsultantLast forum list3 of 4 events
EBErin BuchananBusiness Development RepresentativeLast forum list2 of 4 events
SBSuzanne BrennanAccount DirectorLast forum list2 of 4 eventsOpted out of the delegate list
DBDebbie BickerAccount Director2 of 4 events
Came once: Ben Taylor Brett (CX Delivery Specialist), Lee Sheard (Business Development Manager), Richard Abdy (Head of Business Transformation & Development).
Leadership, by role
Partnerships
CarriesAmazon ConnectNICECognigyCalabrio
Everyone at SVL, 14 people
Seen at the forum events
Steven James Solutions ConsultantErin Buchanan Business Development RepresentativeSuzanne Brennan Account DirectorAnne Holmes Account DirectorDebbie Bicker Account DirectorBen Taylor Brett CX Delivery SpecialistLee Sheard Business Development ManagerRichard Abdy Head of Business Transformation & DevelopmentLeadership and team
David Kindness Managing DirectorDan Bendon DirectorPeter Gough DirectorChris Dardis Head of CX SolutionsDiv Puri CX Solutions ConsultantSteven Perrins Sales & Partner ManagementR1
Route 101
ResellerJack's tier: Medium
Where this partner stands
Seen at the forum events
JKJames KnightPrincipal Technical ConsultantLast forum list2 of 4 events
LCLuke CuthbertsonHead of CX ConsultingLast forum list1 of 4 eventsMoved from FourNet to Route 101.
Came once: James Hayward (Senior Consultant - Business Development), Shaunna Wilson (Technical WEM consultant).
Leadership, by role
Sales leadership
CarriesVerintAmazon ConnectNICE CXoneZendeskGammaCalabrioPolyAI
Everyone at Route 101, 26 people
Seen at the forum events
Ben Willmott Principal Solution ConsultantJames Knight Principal Technical ConsultantJason Dickson Head of Business DevelopmentLuke Cuthbertson Head of CX ConsultingJames Hayward Senior Consultant - Business DevelopmentShaunna Wilson Technical WEM consultantExecutive leadership
Russell Attwood Chief Executive OfficerJames Timms Managing Director - Major Programmes/Public SectorKen Day COOVicki Turner Chief Information Security OfficerSales and marketing
Fiona Virtue Head of Public SectorScott Woodland Head of New Business SalesTessa Mackin (née Pillar) Head of MarketingSteve Tanner Senior Account DirectorSolutions consulting
Ben Smith Senior Technical Solution ConsultantAgam Kohli Solution ConsultantCal Mulvey CX Solutions ConsultantVicky Croft Technical Solutions ConsultantBen W. Zendesk Solutions ConsultantChris Goryn Enterprise Solutions ConsultantViren Patel Technical Solution ConsultantFern C. Principal CX ConsultantBhanu Rana AWS CX ConsultantDavid Judson Technical Solutions Consultant4N
FourNet
Systems integratorJack's tier: Medium
Where this partner stands
Seen at the forum events
ACAdam CloughPractice Lead - Workforce Planning & OptimisationLast forum list3 of 4 eventsOpted out of the delegate listOwns FourNet's workforce management practice. Jack marks him the best fit.
HMHaseeb MinhasEnterprise Account ExecutiveLast forum list1 of 4 events
NRNeil ReddinAccount ManagerLast forum list1 of 4 events
RTRyan TyrerBusiness Development Manager3 of 4 events
SPSandip PatelSenior CX Insight Analyst3 of 4 events
Came once: Bill Cooper (Digital Marketing Manager), Simon Dobson (Head of Marketing).
Leadership, by role
Solutions consulting
Partnerships
CarriesAvayaVerintNICEContent GuruCisco
Everyone at FourNet, 29 people
Seen at the forum events
Adam Clough Practice Lead - Workforce Planning & OptimisationHaseeb Minhas Enterprise Account ExecutiveNeil Reddin Account ManagerTracey Howson Practice Lead Interaction AnalyticsRyan Tyrer Business Development ManagerSandip Patel Senior CX Insight AnalystBill Cooper Digital Marketing ManagerSimon Dobson Head of MarketingExecutive leadership
Richard Pennington Chief Executive OfficerDave Hutton Chief Growth OfficerJohn Jones Chief Technology OfficerKevin Prone Chief Security ArchitectMartin Bellamy Chief Financial OfficerMatt Dawe Chief Operating OfficerStephanie Whittaker MCIPD Chief People OfficerSales
Chris Malthouse Chief Commercial OfficerKaren Wentworth Head Of Sales OperationsBen Ryland Enterprise Account DirectorLewis Terry Account DirectorSteve Tyrrell Chief Sales Officer (CSO)Adam Green Enterprise Business Development DirectorDawn Stanley Customer Relationship ManagerSolutions consulting
Daniel Jones CCaaS Consultant and Solutions ArchitectJames Doyle Solutions ArchitectContact centre and workforce practice
Oliver Bareham Director Customer ExperienceAdam C. Practice Lead - Workforce Planning & OptimisationCaroline Thomas CMgr MCMI CXAC (Cert) Practice lead Customer SuccessPartnerships, practice and marketing
Sarah Keedy Chief Marketing OfficerRachel Ellis Vendor Development ManagerBS
Business Systems (BSL)
ResellerJack's tier: High
Where this partner stands
Seen at the forum events
DMDan MaySalesLast forum list1 of 4 events
DGDhruva GuptaSenior Marketing ExecutiveLast forum list1 of 4 events
MTMichelle TaylorCX ConsultantLast forum list1 of 4 events
MAMark ArmstrongHead of CX Sales2 of 4 eventsOpted out of the delegate list
Came once: Alex Stenton-Hibbert (Account Director), Andrew Robinson (CX Consultant), Neil Draycott (Head of Solutions & Architecture), Oliver Stephens (WPO Consultant), Paul Smith (Major Accounts Manager).
Jack ranks BSL High. It was not among the seven named on the Sep 25 call.
CarriesNICEGenesysCalabrioVerint
Everyone at BSL, 9 people
Seen at the forum events
Dan May SalesDhruva Gupta Senior Marketing ExecutiveMichelle Taylor CX ConsultantMark Armstrong Head of CX SalesAlex Stenton-Hibbert Account DirectorAndrew Robinson CX ConsultantNeil Draycott Head of Solutions & ArchitectureOliver Stephens WPO ConsultantPaul Smith Major Accounts ManagerMa
Maintel
Managed service providerJack's tier: High
Where this partner stands
Leadership, by role
Sales leadership
Solutions consulting
CarriesAvayaGenesysMitelCiscoRingCentral
Everyone at Maintel, 46 people
Executive leadership
Dan Davies Chief Executive OfficerGabriel Pirona Chief Financial OfficerRachel Cox Chief People OfficerSarah Roberts Chief Operating OfficerWill Smith CIO & CISOYogesh Patel Chief Growth OfficerSales
Kevin Craft Sales Director - Document SolutionsCherie King Account DirectorGrainne Gormley Client DirectorJames Keirnan Account DirectorJeremy Deeks Account DirectorLisa Hardaker Account DirectorTony Deane Client DirectorKevin Hendy Head of New BusinessChris Cook Account Director - Public SectorHoward Lux Account director - Public SectorJaskiran Bains Account DirectorKate Russell Account DirectorLuke H. Mid Market Account DirectorMonali Sengupta Head of Business DevelopmentChris Weeden Account DirectorHoward Trivett Major Account DirectorJason Humphreys Mid-Market New Business Sales ManagerLee Whittick Account Director - Mid Market - Enterprise, Public Sector, CommercialNick Fitzwilliam Account DirectorSolutions consulting
Lee Smith Head of Solutions Engineering UC & CXMark Wiszk MBCS Professional Service Solution Architect & Principal Project Support Specialist at MaintelAshley Eales Pre sales consultantIvan Sherlock Solutions ArchitectRobert Crawford Solutions ArchitectSirita Jaitely Desk Based Solutions Architect (Bandwidth)Mark Lowe ICT Solutions DirectorAndrew Foden Design ArchitectFrank Hunter Network Solutions ConsultantKen Cheng Presales Solution Design ArchitectSimon Richardson Pre-Sales ConsultantPartnerships and alliances
Fran Miller Head of Strategic Vendor ManagementKwame Woodley Channel Account ManagerContact centre and workforce practice
Claire Mercier Customer Experience ManagerMatthew Wortley Customer Experience ManagerMira Willett Practice Lead - Security & connectivityPaula Winsor Information Technology Customer Experience ManagerThomas Mould Customer Experience LeadMarketing and events
Chris Jubb Head of Marketing and New BusinessTina Bakrania Head of MarketingAlex Shephard Marketing Communications and In person Events ManagerIP
IP Integration (IPI)
Systems integratorJack's tier: Medium
Where this partner stands
Leadership, by role
Sales leadership
Solutions consulting
Partnerships
CarriesAvayaGenesysVerintCalabrioMicrosoftGoogleGamma
Everyone at IPI, 18 people
Executive leadership
Sat Sanghera Chief Executive OfficerAndy Scopes Chief Operating OfficerLisa Fradin Chief People OfficerSales
Rob Gibbon Head of Client ManagementLouise Forgan Account DirectorNaomi Waterhouse Client DirectorTerry Williamson Client DirectorTrevor Barling Managed Services Account DirectorSolutions consulting
Dave Mottram Solution ConsultantJess Rowley Pre Sales, Solution ConsultantKris Little Application Solutions ArchitectPhilip Higgins Presales ConsultantPartnerships and alliances
Ritchie Butters Director of Sales & ChannelAnthea Davis Channel Operations ManagerFinn Rafter-Phillips Global Channel Sales ManagerKevin Ellis Channel Sales ManagerPartnerships, practice and marketing
Gerard McGlynn Senior Workforce Engagement Management ConsultantMeg Turner Channel Marketing ExecutiveTT
TTEC
Systems integratorPartner record in Salesforce
Where this partner stands
Leadership, by role
Sales leadership
Solutions consulting
Added to the priority list by Nigel on Sep 25.
CarriesFive9GenesysVerintAmazon ConnectCiscoMicrosoft
Everyone at TTEC, 23 people
Executive leadership
Andy Elsmore Vice President, Technology ConsultingJim Charles Vice President of OperationsJonathan Russell Vice PresidentMaha Meikum Perumal Regional Vice President - Head of Delivery & Ops, EMEA & APACMatus Valo Vice President, Global Travel & Hospitality VerticalSales and marketing
Daniel Snowdon Vice President of Digital SalesHernán Repetto Growth Marketing DirectorJiva Finn VP Sales, EMEALawrence Gramlick VP SalesMat Arnold Vice President of Digital Sales, Microsoft EMEANeil Fulton Vice President Digital SalesNeil Samuels Sales DirectorWayne Kay Regional Vice President - Head of Sales EMEA & APACSolutions consulting
Daniel Barzotti Senior Principal Solution ArchitectAmarsen Vangoor Solutions ArchitectKiarash Kazemi Solution Architect GenesysKelly Simpson Principal Solution ArchitectEaswara Moorthy K Technical Solutions ArchitectKieran Mackison-Brown D365/Power Platform Solution ArchitectMike Gooch Senior Principal Solution ArchitectSameer Jagtap Principal, Technical Project ManagementContact centre and workforce practice
Stuart McCulloch Director WFM, EMEA & IndiaSadaf A. Senior Consultant | D365 Digital Contact Center (CCaaS) | Transformation, Change & AdoptionPlatforms each partner carries
Pick a row to open that partner.
| Partner | Avaya | Genesys | Verint | Amazon Connect | NICE | Calabrio | Cisco | Five9 |
|---|---|---|---|---|---|---|---|---|
CarriesAlso lists
Messaging raised on Sep 25
Not settled yet.
- FrankTrain, deploy, orchestrateIt applies to a person or an agent, and the third step is the one nobody skips.
- NigelThe orchestration layerAcross people, AI and bots, on any platform.
- JackFor the partner's sellerHelp them deliver the business case they've already sold to their client.
- FrankFaster workforce management transitionsWith partners, be bold about it as legacy systems come out.
Still to settle: whether the partner message leads with AI orchestration or with automation. Both were raised on Sep 25.
Picked up on the Sep 25 call
- Forum attendee list, with priority partners markedJack
- Event name and linkJack
- Weekly 30 minute meetingNigel
- Write-up of what partner marketing funding would buy, for the Revenue Pipeline CouncilJack, Dallas, Frank
- Contact details for the people Nigel and Jack choose from the attendee listDallas
Rest of Jack's list, Sep 25OnecomWaterfield TechCallTowerConnect (WeConnect)KervOpus TechnologyWavenetBritannic TechnologiesBechtle UKGammaBell Integration
Sales kits for the new products, with release datesBack Office Optimizer beta Q4 2026, generally available Q1 2027Queue Optimizer beta mid Q4 2026, generally available Q1 2027Engagement Hub Q1 2027; Pro edition late Q1 2027
Every person named is in a current UK or Ireland role, read from their own LinkedIn profile on Sep 27 2026. Platforms are from each vendor's partner directory, the partner's own site (read Sep 2 2026) and Jack's reseller list. Event attendance and tiers are from the delegate lists Jack shared for the last four events. Partner record in Salesforce was read from the Sep 1 2026 partner segment. Stages and met marks are kept in this browser only.